When are support.rif files created?

• A. Manually
• B. Kernel panics
• C. Router unresponsive for 1 minute
• D. Watchdog

Answer: (A)

This concept centers on how diagnostic data is prepared for support. The support.rif file is a diagnostic bundle you create yourself to share with MikroTik support when you need help. It captures configuration, logs, hardware details, and runtime state at the moment you generate it. It isn’t produced automatically by the system during crashes, hangs, or watchdog events, nor simply because the router was unresponsive for a minute. You trigger its creation intentionally through the RouterOS interface or CLI when you want someone else to review a snapshot of the device’s state.